Refund and Returns Policy

Welcome to Yesaara Naturals. We strive to provide high-quality products and a satisfying customer experience. This policy outlines the terms for returns, refunds, and exchanges.

1. Return Eligibility

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect upon delivery
  • The request is raised within 48 hours of delivery
  • The product is unused, unopened, and in original packaging
  • Proof of issue (photos/videos) is provided

Due to the nature of our products (natural/personal care), used or opened items cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged due to misuse or improper handling
  • Items purchased during clearance or special sales (if specified)

3. Return Process

To initiate a return:

  1. Email us at help@yesaara.com within 48 hours of delivery
  2. Include:
    • Order ID
    • Description of the issue
    • Clear images or videos of the product
  3. Our team will review and respond within 2–3 business days

If approved, we will arrange pickup or guide you on return shipping.

4. Refund Policy

Once your return is approved:

  • Refunds are processed within 5–7 business days
  • The amount will be credited to your original payment method
  • In case of Cash on Delivery (COD) orders, you may be asked for bank details

5. Replacement Policy

We offer replacements in the following cases:

  • Damaged or defective products
  • Wrong product delivered

Replacements are subject to product availability. If unavailable, a refund will be issued.

6. Shipping Charges

  • No return shipping fee for damaged, defective, or incorrect items
  • Shipping charges (if any) are non-refundable for other cases

7. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

8. Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, email us at help@yesaara.com

9. Contact Us

For any queries regarding returns or refunds:

Yesaara Naturals Private Limited
Sojat, Rajasthan, India
Email: help@yesaara.com
Phone: +91 9799088988

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.